Here are some of the most frequently asked questions from clients seeking our trusted care and support services.
We offer a wide range of services including domiciliary care, private nursing, companionship, supported living, and 24/7 home care—all tailored to meet individual needs with professionalism and compassion.
Yes, all our staff are fully trained, certified, and thoroughly vetted through background checks and references to ensure the highest standards of care and safety.
Simply contact us via phone or email to schedule a consultation. We’ll assess your needs and create a personalised care plan that suits your lifestyle and preferences.
Absolutely. We provide round-the-clock home care and live-in services for individuals who need continuous support in the comfort of their homes.
We provide services across England and Wales, with our main offices in Croydon and Barking. Get in touch to confirm coverage in your specific location.
We do our best to match clients with caregivers based on experience, personality, and specific care needs. We also ensure continuity by limiting staff changes unless requested.
Yes, we are a fully registered and regulated care provider, operating in compliance with all relevant care standards and legal requirements.
Yes, we work with privately funded clients as well as those receiving support through local authorities or NHS continuing care.
Don’t hesitate to reach out—we’re just a call or message away, ready to assist you.
Feedback from our clients and patients speaks volumes about the quality, compassion, and professionalism we bring to every service. Their trust and satisfaction continue to inspire the care we provide every day.
Client
From the moment we contacted them, their team was responsive, understanding, and attentive to our needs. The level of care and respect they show my mother is outstanding.
Client
Their nurses are not only well-trained but also genuinely kind. You can tell they love what they do. They’ve made such a difference in my recovery at home.
Client
It’s rare to find a care company that combines professionalism with such a human touch. My brother has special needs, and they’ve handled everything with sensitivity and skill."
Client
Prime Care and Recruitment is a fully registered provider of quality homecare and nursing services, committed to compassionate, client-focused care. Your well-being is our priority—every step of the way.
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Prime Care and Recruitment has been a true blessing for our family. The caregiver assigned to my father is compassionate, professional, and always goes the extra mile. We finally have peace of mind knowing he’s in good hands.